Last updated: 28 October 2026

This page explains where we ship, what it costs, how long it takes, and what happens if something goes wrong in transit when shopping at skoglyst.

1. Where We Ship

skoglyst ships to eligible delivery addresses. If your delivery address falls outside our delivery service area, our checkout will not accept the order. We cannot deliver to PO Boxes, poste restante addresses, or forwarding services.

2. Delivery Options and Charges

All prices and charges are shown clearly at checkout before you complete your payment.

  • Free Flat Shipping: Available on all orders over $40.
  • Flat Shipping: $7.99 (Estimated delivery: 7–15 business days)
  • Express Shipping: $8.99 (Estimated delivery: 2–7 business days)
  • Priority Shipping: $12.99 (Estimated delivery: 1–2 business days)

“Working days” means Monday to Friday, excluding public holidays.

3. Order Processing and Dispatch

  • Orders placed before 2:00 PM, Monday to Friday, are processed the same day.
  • Orders placed after 2:00 PM, over weekends, or on public holidays are processed on the next working day.
  • During high-volume sale periods or product launches, dispatch may take an extra 1–2 working days.
  • You will receive a confirmation and tracking details as soon as your parcel leaves our facility.

4. Delivery Times are Estimates

The delivery timescales quoted above are estimates from the point of dispatch. While we strive to ensure timely delivery, external factors such as carrier delays, adverse weather, or customs processing can occasionally affect transit times.

5. Risk and Ownership

Goods remain at our risk until they come into your physical possession or the physical possession of someone you have nominated to receive them. Ownership passes to you once full payment has been received.

6. Missed Deliveries

If nobody is available to receive the parcel, the carrier will usually leave a card with instructions for redelivery or collection from a local depot. Parcels unclaimed within the holding period will be returned to us. If a parcel is returned due to an incorrect address or repeated missed collections, return shipping costs may apply.

7. Delayed, Lost, or Damaged Parcels

  • Delayed: Please allow a few extra working days beyond the estimate before reaching out.
  • Lost: If your parcel has not arrived within the expected timeframe, email us at [email protected] with your order number so we can investigate.
  • Damaged: If your parcel arrives visibly damaged, please take photographs and notify us within 7 days of delivery.

8. Incorrect Delivery Addresses

Please verify your shipping details carefully during checkout. Once a parcel has been dispatched, we cannot alter its destination, and we cannot be held responsible for orders going missing due to an incorrectly supplied address.

9. Duties and Taxes

Applicable taxes or clear pricing details are presented transparently at checkout.